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|Included Service Level||Basic||Basic||Business||Business|
|Business Continuity Plan||Standard||Standard||Extended||Extended|
|License model Atlassian||Server||Server||Server||Data Center|
|Data Center ISO 27001:2013-certified|
|GDPR compliance |
|Site selection Data Center|||
|Choice of backup plans|
|Yearly SLA Reporting|
|Individual contract amendments |
|FINMA RS 3/2018 compliance |
|Further infrastructure options |
 Compliance with the EU basic data protection regulation (DSGVO/GDPR)
 Location at the provider’s choice, but always within the EU
 on Demand: can be started within a few minutes, is stopped again when not in use
 e.g. special non-disclosure agreements of the customer
 Compliance with FINMA Circular 3/2018 regarding outsourcing of IT services by banks and insurance companies in Switzerland
 In addition to the operation in the linkyard cloud, further options for the operating infrastructure are available
|Operating and standby times, System availability|
|Operating time production system||7×24, 365 days per year||7×24, 365 days per year||7×24, 365 days per year|
|Operating time test system||on demand||on demand||on demand|
|System availability||Best Effort,|
|>99%||>99.9% or >99.6% |
|Standby Time||Office hours ||Office hours||7×24, 365 days per year|
|Reaction time during office hours|
|4 h||1 h|
|Average||nächster Arbeitstag||4 h|
|Minor||next business day|
|Reaction time outside office hours|
|Average||next business day|
 with redundant setup and data center license >99.9%. Otherwise: >99.0%
 Monday to Friday 07:00-18:00, excluding national and cantonal bank holidays (can-ton of Berne)
|Backup retention period||last 7 days||equals “Week” plus: last 4 weekly backups||equals “Month” plus last 12 months’ backups|
|Recovery Point |
|24 h||24 h||24 h|
|Recovery Time |
|Reaction time plus 4 hours||Reaction time plus 4 hours||Reaction time plus 4 hours|
|Business Continuity Plan:||Standard||Extended|
|System Site Redundancy||No, one location (cluster / data center)||Yes, an additional disaster recovery site is always available at a second infrastructure provider, which could be put into operation in the event of a complete failure of the main site.|
|Yes, the system is operated on a cluster with several nodes. In the event of a failure, there is an automatic failover.|
|Backup Site Redundancy||Yes, backups are additionally stored georedundant and encrypted at a second location. Restarting at a new location after the loss of the main location is possible with a time delay.|
What counts as a user?
In Jira Core, Jira Software and Confluence, the licensing model is based on the number of users. A user with permission to log in to Jira or Confluence counts against the number of user licenses. In addition, any number of anonymous users is possible, for example for public content.
CAN I ADD APPS?
Yes, you can use all add-ons available for the “server” variant – just contact us.
What is an agent?
The Jira Service Desk licensing model is based on the number of agents. An agent is a user who can use the special Service Desk functions (queues, SLAs, etc.).
The number of (internal or external) customers (requesters and approvers) is unlimited and does not require additional licenses.
Is an Integration with my applications possible?
Yes, if the applications are running on-premise, you can integrate them using the VPN option. This can be done both with access from your applications to, for example, Jira and access from Jira to your applications. Examples are an integration of time booking with SAP or the integration of Jira Service Desk with CRM.
Can I integrate my active directoy or LDAP?
Yes, directories with an LDAP interface such as Microsoft Active Directory can be easily integrated and used. The prerequisite for this is that the Jira/Confluence instance can reach the directory in question via network. Since these directories are typically not accessible from the Internet, the selection of our VPN option is usually a prerequisite.
If you are already using ADFS (Active Directory Federation Services), Azure AD or Google G-Suite logins, then these can be used directly for authentication and authorization via a paid add-on for Jira/Confluence. No VPN is required.
We are happy to help you find the best solution for your company.
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